Knowledge Base

Frequently Asked Questions

General 4 questions
  • Is GrassBlade LRS Free?

    No, GrassBlade LRS is a paid tool, you can buy it here.

  • Difference between GrassBlade LRS & GrassBlade xAPI Companion?

    GrassBlade LRS is a Learning Record Store and GrassBlade xAPI Companion is a WordPress plugin. Both can work together and complement each other, however, there are major differences. To know more read this article.

  • Which product do i need?

    To decide which products you will need for which features, you can refer the chart below (click to enlarge):

  • Who should use GrassBlade LRS?

    Anyone who wants to track their learners’ progress using xAPI (Experience API) needs to use an LRS.  GrassBlade LRS provides additional integrations and analytics features beyond a standard LRS.

    Many authors, trainers, instructional designers, universities, government organisations and fortune 500 companies are using it in a variety of ways.

Billing 5 questions
  • Do you offer Refunds?

    Refunds

    1. Refunds are provided only for a defect in the products that Next Software Solution is not able to fix.
    2. Any other requests for refund on installable products are at the sole discretion of Next Software Solutions.
    3. Refunds for unused duration of GrassBlade Cloud LRS is provided on pro-rata basis. A handling charge of 5% will be deducted on refunds. There is no handling charge if the amount is used immediately for upgrades/downgrades or any other products.
  • Is pricing monthly or annual?

    GrassBlade Cloud LRS comes with both monthly and annual pricing.

    Installable products like GrassBlade xAPI Companion and GrassBlade LRS comes with one year of support and upgrades. After expiry, it continues to work, however, without support and upgrades.

  • How do I renew my license?

    You can go to My Account and look for  My Licenses section and click the Renew Now button. If you have multiple licenses, you can add more licenses from My Account page.

  • Can I switch from a monthly to an annual plan?

    At GrassBlade, we value three things the most over ease of use, price, and value-added. We currently provide both monthly and annual packages and you can switch between monthly and annual packages. Feel free to contact us if you’re facing any issues.

  • What types of payment do you accept?

    We accept all major Debit and Credit cards. payment-methods If you still want any alternate method of payment, please contact us.

Others 3 questions
  • Do you offer installation services?

    If you purchase GrassBlade Cloud LRS, the installation is taken care by us. For installable GrassBlade LRS, you can install it yourself, or purchase our paid installation service (buy now).

    If you need additional help, admin support or custom development, please contact us.

  • Do you offer free trials?

    We do not offer free trials. A fully functional demo website is available with all the features for beginners and advanced users. Try the features first hand to understand the capabilities.

    Demo: GrassBlade LRS
    Demo: GrassBlade xAPI Companion Plugin

  • What kind of support do you offer?

    Our systematic, thoughtful approach to your long-term success includes resources like best-practice guides on all aspects of learning design so your company maximizes the benefits of the Grassblade platform to drive the greatest impact.

    Unlimited use of our self-service knowledge base means you can access guides, tutorial videos, and answers to most questions 24/7. You can also raise a ticket to us or email us at support@nextsofwaresolution.com

    You can also opt to add the support and guidance of our professional services team by taking our service pack. Contact us to discuss requirements.

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