Upload Errors – Troubleshooting

If you are getting a blank screen, 500 Internal Server error, or similar issues when uploading your content. The most common reasons are your servers upload limit, permissions, or your internet connectivity:

Supported Uploading Methods

GrassBlade xAPI Companion support these content uploading methods:

1. Direct Upload Method
2. Dropbox Import Method
3. Bulk Upload Upload Method
4. Upload via FTP

Are you able to upload a zipped plugin file to install it on your WordPress?
If not? please try to fix that first.

Here are possible solutions

Record/note the findings of each step, because that will help us if have to contact us.

Test with a smaller file

To confirm if the issue is due to file size or in the upload process, try uploading a small file. You can download a sample file from here.

NOTE: If you are able to upload a smaller file, skip Step 2 below. If you are not able to upload a smaller file, try Step 2 below first.
NOTE 2: If you are on GoDaddy hosting, you need to change the hosting.

Set FS_Method

Try adding this line to the wp-config.php file.

define('FS_METHOD', 'direct');

Increase upload limit via php.ini

Locate the file named php.ini in your WordPress installation folder on the web server. If the file does not exist, create a new empty file.

Edit the php.ini file and add the following new lines, taking care not to modify any existing lines which may be important to your website configuration:

upload_max_filesize = 64M
post_max_size = 64M

Increase upload limit via .htaccess

If Option 2 did not work, locate the .htaccess file in your WordPress installation folder on the web server. If the file does not exist, create a new empty file.

Edit the .htaccess file and add the following new lines, taking care not to modify any existing lines which may be important to your website configuration:

php_value post_max_size 30M
php_value upload_max_filesize 30M

Option 2 and 3 depend largely on your server’s configurations and permissions. And if they don’t work, you would need to revert back the files. If none of the above options work for you, you would need to ask your host or server admin to increase the upload limit for you.

Increase Memory Limit

If you are able to upload small files, but not able to upload a larger file. Try adding this line in the wp-config.php file:

define(“WP_MAX_MEMORY_LIMIT” , “1024M”);

If none of the above steps worked. Try different methods of upload as listed at the top of this article, and contact us with your findings on each step and each method you tried.

If you still need help, please create a support ticket with responses to the following questions:

1. Which host you’re using to host your website?
2. Which server you’re on? Like APACHE, Nginx, or IIS?
3. Are you able to upload zip plugins to install them on your WordPress? 
4. Please provide WordPress Admin & FTP or SSH login details.