Upload Errors – Troubleshooting

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If you are getting a blank screen, 500 Internal Server error, or similar issues when uploading your content. The most common reasons are your servers upload limit, permissions or your internet connectivity:

Supported Uploading Methods

GrassBlade xAPI Companion support these content uploading methods:

  1. Direct Upload Method
  2. Dropbox Import Method
  3. Bulk Upload Upload Method
  4. Upload via FTP

Here are possible solutions

Try adding this line to the wp-config.php file

define('FS_METHOD', 'direct');

Update your php.ini file to increase upload limit

Locate the file named php.ini in your WordPress installation folder on the webserver. If the file does not exist, create a new empty file.

Edit the php.ini file and add the following new lines, taking care not to modify any existing lines which may be important to your website configuration:

upload_max_filesize = 64M
post_max_size = 64M

Update your .htaccess file to increase upload limit

If Option 2 did not work, locate the .htaccess file in your WordPress installation folder on the webserver. If the file does not exist, create a new empty file.

Edit the .htaccess file and add the following new lines, taking care not to modify any existing lines which may be important to your website configuration:

php_value post_max_size 30M
php_value upload_max_filesize 30M

Option 2 and 3 depends largely on your server’s configurations and permissions. And if they don’t work, you would need to revert back the files. If none of the above options work for you, you would need to ask your host or server admin to increase the upload limit for you.

Max Memory Limit

If you are able to upload small files, but not able to upload a larger file. Try adding this line in the wp-config.php file:

define(“WP_MAX_MEMORY_LIMIT” , “1024M”);

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