If you are getting a blank screen, 500 Internal Server error, or similar issues when uploading your content. The most common reasons are your servers upload limit, permissions or your internet connectivity:
Supported Uploading Methods
GrassBlade xAPI Companion support these content uploading methods:
Here are possible solutions
Record/note the findings of each steps, because that will help us if have to contact us.
Step 1: Test with smaller file
To confirm if the issue is due to file size or in the upload process, try uploading a small file. You can download a sample file from here.
NOTE: If you are able to upload smaller file, skip Step 2 below. If you are not able to upload smaller file, try Step 2 below first.
NOTE 2: If you are on GoDaddy hosting, you need to change the hosting.
Step 2: Try adding this line to the wp-config.php file
Step 3: Update your php.ini file to increase upload limit
Locate the file named php.ini in your WordPress installation folder on the webserver. If the file does not exist, create a new empty file.
Edit the php.ini file and add the following new lines, taking care not to modify any existing lines which may be important to your website configuration:
upload_max_filesize = 64M
post_max_size = 64M
Step 4: Update your .htaccess file to increase upload limit
If Option 2 did not work, locate the .htaccess file in your WordPress installation folder on the webserver. If the file does not exist, create a new empty file.
Edit the .htaccess file and add the following new lines, taking care not to modify any existing lines which may be important to your website configuration:
php_value post_max_size 30M
php_value upload_max_filesize 30M
Option 2 and 3 depends largely on your server’s configurations and permissions. And if they don’t work, you would need to revert back the files. If none of the above options work for you, you would need to ask your host or server admin to increase the upload limit for you.
Step 5: Max Memory Limit
If you are able to upload small files, but not able to upload a larger file. Try adding this line in the wp-config.php file:
define(“WP_MAX_MEMORY_LIMIT” , “1024M”);
Step 6: Other methods
If none of the above steps worked. Try different methods of upload as listed at the top of this article, and contact us with your findings on each steps and each methods you tried.